Delivery & Return

Free delivery available on 1000s of products over $100. Choose a specific delivery date & time that suits you for an additional fee.

Delivery Options Overview

VolzEra™ Mall offers ideal shipping methods for any requirement. Be it low priced through DHL/Standard Parcel Post, more quickly via DHL Express (Germany only) or UPS, or especially reliable and secure by a specifically trained freight forwarder. And in addition you can also pick up your order yourself at our Shop if you prefer. On this page you´ll find an overview of all available shipping methods.

1. Order the Product and Specify the Delivery Method

2. You Will Receive an Order Confirmation Message

3. Wait for Your Order to Arrive

4. Pick up Your Order at The Checkout Area

Small items

Standard delivery Get it in 3-11 working days

Orders over $80: All day delivery. Order anytime:

FREE

Orders under $80: All day delivery. Order anytime:

$15

Weekday time slot from 12noon - 5pm. Order by 9pm.

$20

Next day delivery Get it next day, 7 days a week

All day delivery. Order by 9pm.

This service is currently unavailable; the exact date of resumption is to be determined.

$25

Weekday time slot from 12noon - 5pm. Order by 9pm.

This service is currently unavailable; the exact date of resumption is to be determined.

$45

What do we mean by small? Just about everything under the sun except for major kitchen/laundry appliances and TVs over 43″.

Large items

Standard delivery Get it in 5-15 working days

All day Delivery from 7am - 8pm. Order anytime:

Fromu$20

Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order anytime:

From $35

Next day delivery it next day on weekdays

All day delivery from 7am - 8pm. Order by 7pm:

This service is currently unavailable; the exact date of resumption is to be determined.

Fromu$30

Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order by 7pm:

This service is currently unavailable; the exact date of resumption is to be determined.

From $45

The big stuff. Major appliances like dishwashers, washing machines, tumble dryers, fridges, freezers, ovens and TVs over 43″.

Exchange or Return of Goods

If the product is of good quality, the buyer has the right to terminate the contract concluded at a distance within 90 days after its execution.

In order for the right to terminate the agreement to be preserved, the consumer needs to monitor the preservation of the products in their original state. If the device is destroyed, damaged or damaged through no fault of the customer, the customer is not deprived of the opportunity to terminate the contract. If the value has decreased due to unpacking the product or checking its functionality, this does not mean that the consumer cannot write a request for a refund.

The product is not accepted back if at least one of the components is missing:

  • fully equipped equipment;
  • a receipt proving the fact of purchase in the WoodMart online store;
  • warranty card;
  • an act with a description of the defect drawn up by the service department.

The money for the goods will be returned within the terms established by the current legislation

FAQs

My order hasn't arrived yet. Where is it?
1. Check Tracking and Delivery Date
    • Check the Status: Look at the tracking link in your shipping confirmation email.
    • Verify the Address: Double-check that the shipping address on your receipt is correct.
    • Wait 24–48 Hours: Packages are sometimes marked "delivered" early by carriers, or they may be delayed by weather/high volume. It is common for late packages to arrive within 1–2 days of the expected date.
 
2. Search for the Package
    • Check Around: Look behind planters, under doormats, at back doors, or in garage areas.
    • Ask Others: Check with neighbors, roommates, or family members to see if they accepted the delivery.
    • Look for Notices:Check your mailbox or doors for a delivery attempt notice.
Do you deliver on public holidays?

Delivery services on public holidays vary significantly by carrier and service type, with most major carriers suspending regular mail but offering limited, specialized services.

Do you deliver to my postcode?
To confirm if delivery is available to your specific location, please use the Postcode Checker or "Check if we deliver to you" box usually located at the top of our website.
    • Before ordering: You can enter your postcode/ZIP code to receive instant confirmation of service availability.
    • For accurate shipping: Please ensure your full address, including house number and street name, is entered to confirm eligibility.

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Is next-day delivery available on all orders?
No, next-day delivery is not available on all orders.
It is a specialized service subject to several limitations, including item eligibility, location, and order cutoff times.
Key factors determining availability include:
    • Item Eligibility: Not all products are stocked in local fulfillment centers, meaning they cannot be shipped fast enough for next-day arrival. Items that are heavy, hazardous (Hazmat), or out of stock are often ineligible.
    • Order Cutoff Times: Orders must generally be placed before a specific time (e.g., 2 p.m. or midnight) to be processed for next-day delivery.
    • Location: Access depends heavily on your proximity to the retailer’s warehouse.
    • Shipping Address: Some locations, such as P.O. Boxes or addresses outside of major metropolitan areas, may not support next-day services.
Do I need to be there to sign for delivery?

Whether you need to be present to sign for a delivery depends on the shipping service, the type of signature required by the sender, and the delivery carrier's policies.